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Annex A - Troubleshooting
SAGEM F@st™ 2604/2644 Reference Manual - 253080888-A
Page A-2 Sagem Communications document. Reproduction and disclosure prohibited
A.1 Checking the assignment of an IP address
In Windows Vista, XP, 2000 and ME
¾ Click button Start, select Execute, enter cmd and then click OK; the command prompt
screen appears. Enter ipconfig and then confirm by pressing Enter.
¾ Check that the entry IP Address contains a value other than 0.0.0.0 (192.168.1.10 for
example).
If no address is displayed on the screen, enter ipconfig /release
followed by ipconfig /renew.
All the troubleshooting procedures described below are undertaken in
Windows® XP. These procedures in other Windows operating systems® (98, ME
and 2000) can be slightly different.
To help locate the fault, the user has the following sources:
¾ States of Front panel LEDs,
¾ Data accessible by the configurator by "DSL Router" onboard HTTP of your router:
• supervision of the router,
• "Diagnostics" tool.
- SAGEM F@st 1
- Contents 5
- 7. TV over ADSL service 7-1 7
- 8. Updating the firmware 8-1 7
- C. Annex C - Environment C-1 8
- F. Annex F - Glossary F-1 8
- List of figures 9
- 1. Introduction 11
- 1.1 Presentation 12
- 1 - Introduction 13
- 1.3 (Minimum) prerequisites 15
- 2. Description and connection 17
- 2.1 Description 18
- 2.1.1 Connectors 19
- 2.1.2 LEDs 20
- 2604 et 2644 21
- 2604/2644 22
- 2.3.1 Powering up 22
- 2.4 Installation instructions 27
- 2604/2644 router 29
- In Windows XP 33
- 2) Status of the DHCP server 34
- 3) Data of the DHCP client 35
- Basic principles 40
- 5.3 ADSL connection status 41
- 5.4 Display frame 41
- 5.5 Status 42
- 5.5.1 Summary 42
- 5.5.2 Diagnostics 43
- 5.6 Internet Connection 45
- 5.7 Wireless 46
- 5.7.1 Basic 46
- 5.7.1.1 Wireless - Basic 47
- Advanced Wireless 50
- 5.7.2 Security 51
- WPA2-PSK 63
- Mixed WPA2/WPA 65
- Mixed WPA2/WPA-PSK 67
- 5.7.3 MAC Filter 69
- 5.7.4 Advanced 71
- 5.7.5 Quality of Service 75
- 5.8.1 Port forwarding 78
- 5.8.2 Port Triggering 83
- 5.8.3 DMZ Host 86
- 5.8.4 ALG 87
- 5.9 Advanced Setup 88
- 5.9.1 WAN 88
- 5.9.2 LAN 114
- 5.9.2.1 Advanced 116
- Reserved IP addresses 117
- 5.9.3 Security 119
- 5.9.3.1 IP Filtering 119
- 5.9.3.1.1 Outgoing 119
- 5.9.3.1.2 Incoming 121
- 5.9.3.2 Block Sites 123
- 5.9.4 Quality of Service 125
- 5.9.4.1 Queue Config 127
- 5.9.4.2 QoS Classification 129
- 5.9.5 Routing 134
- 5.9.5.1 Default Gateway 134
- 5.9.5.2 Static Route 135
- 5.9.5.3 RIP 137
- 5.9.6 DNS 139
- 5.9.6.1 DNS Server 139
- 5.9.6.2 Dynamic DNS 140
- 5.9.7 DSL 143
- Capability 144
- 5.9.8 Port Mapping 146
- "Data" flows 150
- 5.9.9 Certificate 151
- 5.9.9.1 Local 151
- Create Certificate Request 152
- Import Certificate 153
- 5.9.9.2 Trusted CA 154
- 5.10 Advanced Status 156
- 5.10.1 WAN 156
- 5.10.2 Statistics 157
- 5.10.2.1 LAN 157
- 5.10.2.2 WAN 158
- 5.10.2.3 ATM 159
- 5.10.2.4 ADSL 160
- 5.10.3 Route 162
- 5.10.4 ARP 163
- 5.10.5 DHCP 164
- 5.10.6 Station Info 165
- 5.11 Management 166
- 5.11.1 Settings 166
- 5.11.1.1 Backup 167
- 5.11.1.2 Update 169
- 5.11.1.3 Restore Default 170
- 5.11.2 System Log 171
- View System Log 172
- Configure System Log 173
- 5.11.3 SNMP Agent 176
- 5.11.4 TR-069 Client 178
- 5.11.5 Internet Time 180
- 5.11.6 Access Control 182
- 5.11.6.1 Services 182
- 5.11.6.2 IP Address 183
- 5.11.6.3 Passwords 185
- 5.11.7 Update Software 186
- 5.11.8 System Info 187
- 5.11.9 Save/Reboot 189
- 6. Internet access service 191
- 6 - Internet access service 192
- 7. TV over ADSL service 193
- 7.1 Introduction 194
- 8. Updating the firmware 195
- 8 - Updating the application 196
- HTTP update 196
- TR69 protocol 196
- A. Annex A - Troubleshooting 197
- Annex A - Troubleshooting 198
- A.2 Front panel LEDs 199
- A.3 Supervising your router 200
- State of connection 202
- A.5 Interpreting the LEDs 203
- A.5.3 All LEDs are off 203
- A.6 Restarting your router 204
- A.8 Offline mode 205
- B.1 Warnings for safety 208
- C. Annex C - Environment 209
- C.1 Directive E 2002/96/CE 210
- D.1 Mechanics; Display 212
- Wireless 221
- F. Annex F - Glossary 223
- Glossary 224
- Annex F - Glossary 225
- Annex G - Connectors 228
- 12345678 229
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